Apple Order #fail
Courtesy of Apple, I now have two cases for the iPads that will take 2.5 weeks to be delivered to me.
Family man, seeker and learner. Revealing my inner-poet. 2X Founder: Conversio (acquired by Campaign Monitor) + WooCommerce (acquired by Automattic). Ex-Rockstar.
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Family man, seeker and learner. Revealing my inner-poet. 2X Founder: Conversio (acquired by Campaign Monitor) + WooCommerce (acquired by Automattic). Ex-Rockstar.
Courtesy of Apple, I now have two cases for the iPads that will take 2.5 weeks to be delivered to me.
I recently had two distinctly different experiences as a customer with two brands / companies that I interact with quite often. In both cases, I had a really bad experience in the customer service that we (@Jeanne_Vos [http://twitter.com/jeanne_vos] & I) got and suffice to say, wasn’t
The title to this post probably sounds a little cynical, considering the well-travelled business mantra that “the customer is always right”, but I’d really like to challenge that point of view in the business environment. As a company grows, the user- / customer-base normally grows as well and the increased