Apple Order #fail

Courtesy of Apple, I now have two cases for the iPads that will take 2.5 weeks to be delivered to me.

Contrasting Experiences as a Customer

I recently had two distinctly different experiences as a customer with two brands / companies that I interact with quite often. In both cases, I had a really bad experience in the customer service that we (@Jeanne_Vos [http://twitter.com/jeanne_vos] & I) got and suffice to say, wasn’t

Pulling The Plug on Bad Customers

The title to this post probably sounds a little cynical, considering the well-travelled business mantra that “the customer is always right”, but I’d really like to challenge that point of view in the business environment. As a company grows, the user- / customer-base normally grows as well and the increased