I got an e-mail notification this morning from Kiva [http://www.kiva.org/] to let me know that my account had automatically sent out the balance to a new loan. Usually I just archive these notifications immediately, but this morning it reminded me how much I actually loved this feature.
Some more great content right up the alley [http://adiirockstar.com/post/607290711/doing-some-research-work-on-designing-a-user] which I’ve been researching of late.
I recently had two distinctly different experiences as a customer with two brands / companies that I interact with quite often. In both cases, I had a really bad experience in the customer service that we (@Jeanne_Vos [http://twitter.com/jeanne_vos] & I) got and suffice to say, wasn’t
Above is one of my slides from my talk titled “The Designer Startup” at DIBI [http://dibiconference.com] last week. I’ve also uploaded my whole presentation on Slideshare [http://www.slideshare.net/adii/the-designer-startup] if you wanted to take a peek and @gavinelliott [http://twitter.com/gavinelliott] has promised