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"Set & Forget" Features

I got an e-mail notification this morning from Kiva to let me know that my account had automatically sent out the balance to a new loan. Usually I just archive these notifications immediately, but this morning it reminded me how much I actually loved this feature. Let me explain... I


Some more great content right up the alley which I’ve been researching of late.

Contrasting Experiences as a Customer

I recently had two distinctly different experiences as a customer with two brands / companies that I interact with quite often. In both cases, I had a really bad experience in the customer service that we (@Jeanne_Vos & I) got and suffice to say, wasn’t that happy about

DIBI Slide

Above is one of my slides from my talk titled “The Designer Startup” at DIBI last week. I’ve also uploaded my whole presentation on Slideshare if you wanted to take a peek and @gavinelliott has promised to have a video of my talk up soonish. @JohnONolan